Error messages can have the following causes:
- The data quality report
- The simulation report
- The audit report
- After importing via Excel
- Via your customers’ control systems
You can address this in two ways: in My Product Manager or in your own system. Below we explain the procedure for My Product Manager, but you can apply the same principle to your own system.
You can address this in two ways: in My Product Manager or in your own system. Below we explain the procedure for My Product Manager, but you can apply the same principle to your own system.
Sheet by sheet
- Open the product sheet in the interface.
- View the error messages that you receive in the sidebar on the right.
- Click on an error message and go to the relevant field.
- Amend the data until there are no more error messages.
- Validate and release at both product and hierarchy level.
In bulk
- You can filter the Excel version of your error report by error message.
- Select 1 GTIN from the list and correct the error in the interface.
- Then download this GTIN as well as an example.
- Follow the steps on this page to then implement the amendments via Excel.
Warnings vs. errors: what is the difference?
Error messages are shown in My Product Manager because the data you have entered do not match the logical confirmations of the current sector data model. There are two kinds of error messages:
- Warnings: these are non-blocking, but they do warn you that your data do not match the current data model. You can ignore these but we would advise you to resolve these warnings.
- Errors: these are blocking. You will not be able to confirm your product sheet or publish it for your customers. In other words, they will not be able to see your data.